Blog

We want to keep you posted and publish occasional newsletters that can include news, information, opinions and data. Read everything we know.

The Great Expectations of the Vacation Rental Industry

By William May
Published: 10/24/19 Topics: Vacation Rentals, Vortex Managers Comments: -

A man was very proud of his teenage son who consistently earned straight A's in school, played all the major sports, attended church with the family, was an eagle scout, volunteered for every worth cause, was president of the student body and treated everyone, young and old with smiling respect.

So it was surprising when one day the father proclaimed that he was kicking his son out of the house and never wanted to see him again. The reason - the son had forgotten to close the front door on his way to school.

The mother challenged her husband saying that the penalty was far too much for the crime. Friends counseled the father against such a rude determination. And everyone agreed that surely all the good attribute of the young man outshone such a minor infraction.

The father was like some customers who frequent lodging establishment, restaurants and retail stores. And just like most of those people, once the father made pronounced the sentence he was unwilling to reverse his decision. Out the young man went and the father never forgave him again.

The story reminds us of how comedian Steve Martin once proclaimed that all crime could be eliminated in the world, simply by imposing the death penalty for parking tickets.

While both of these examples are overly strong, judging others too harshly has become a favorite method for people who feel themselves perfect and everyone else as inferior. We could go so far as to say some of those people want to be the servant and feel they can judge others as a servant (Even a kind of slave.)

Striving for success, working diligently and expecting others to do the same is necessary in businesses, sports team and pretty much every other organization. But applying over zealous penalties actually sets back progress.

Lodging managers succeed by recruiting and employing staff members who actually love to serve, to help people, and often to take on the jobs that the masters would avoid at all costs. Like housekeeping, plumbing repairs and late night guest requests.

So why is it that seemingly intelligent people feel they can treat restaurant servers, housekeepers and even retail clerks with disdain when they make the smallest of errors?

Psychologists tell us that people who mistreat others, because of their own inadequacies, their feelings of inferiority, or because they simply have a low Emotional Quotient.

Everyone has heard of, IQ scores for Intelligence Quotient. But every also has an EQ, and berating or overly penalizing those who serve discloses the person's immature emotions.

Lodging is a business that defies 100% perfection. Properties differ in size, age and location. Some guests stay long, others shot, There may be insufficient capital for constant upgrades, while every employee works at a fast pace just to keep properties in good condition, guests happy and owners satisfied

Of course, managers must treat every employee with respect, provide advice, training and assistance and most importantly to admit that none of us are perfect. And to never make overly harsh decisions about staff members. To allow for minor mistakes and to follow the age old adage - "No shame, no blame, just fix it."

Read more

Author: William May – Volunteer, Vacation Rental Association
Blog #: 0704 – 10/24/19
Sponsor: Vortex Organization – We train quality people to help run unique Inns, Resorts and Vacation Rental Management companies, in an industry that has been a webby net of technology combined with good old fashioned property, guest and owner services. – VortexManagers.com

Lodging Update September 30th, 2019

By Wm, May
Published: 09/30/19 Topics: Vacation Rentals, Vortex Managers Comments: -

The only trouble we have with giving customers what they want, so we can produce absolute maximum income for owners is pleading with and even begging owners to do the little things necessary. Here is what guests want. Read more

Lodging Update August 31st, 2019

By Wm, May
Published: 08/31/19 Topics: Vacation Rentals, Vortex Managers Comments: -

Help us help you by reading the ins and outs of what has become a very intricate intense industry. Read more

Lodging Update July 31st, 2019

By Wm, May
Published: 07/31/19 Topics: Vacation Rentals, Vortex Managers Comments: -

It's not bad news, usually it's good news, but it's always news news news. Read more

Lodging Update June 30th, 2019

By Wm, May
Published: 06/30/19 Topics: Vacation Rentals, Vortex Managers Comments: -

We have now spent a dozen years building software used for many reasons, but one is just to fight the war for more advertising visbility. Here are just a few challenges we work on every day. Read more

Lodging Update May 31st, 2019

By Wm, May
Published: 05/31/19 Topics: Vacation Rentals, Vortex Managers Comments: -

- How many hours does it take to self manage? Experts say 520 hours per year. - Will I make more money self-managing? No. - Why would I self manage? You need an unpaid hobby. - Should I limit occupancy in my place? Absolutely. Read more

Lodging Update April 30th, 2019

By Wm, May
Published: 04/30/19 Topics: Vacation Rentals, Vortex Managers Comments: -

Owners of every Inn, Resort and Vacation Rental work to offer unique and wonderful properties and when they hire a management firm a big question is "Does that manager promote themselves or do they focus on the property?" Read more

Lodging Update March 31st, 2019

By Wm. May
Published: 03/31/19 Topics: Vacation Rentals, Vortex Managers Comments: -

- Who sets the rate, the owner or the manager? - What would the nightly rate be for my home? - How many nights will it rent? In the simplest form, answering those questions may sound a bit too glib. "No one sets the rate. The market sets the rate". or "The number of nights will be dictated by the rate." Read more

Lodging Update February 28th, 2019

By Wm. May
Published: 02/28/19 Topics: Vacation Rentals, Vortex Managers Comments: -

Here is a mish mash of "Did You Know" facts, figures, statistics, and plain ol' good wisdom we have picked up over time. DYK - Our definition of "Hospitality Clean" is defined as cleaner that most people leave their homes just after they've done a deep clean. Guests demand clean above all else. Read more

Lodging Update January 31st, 2019

By Wm. May
Published: 01/31/19 Topics: Vacation Rentals, Vortex Managers Comments: -

Vacation rentals are a seemingly simple industry. How tough can it be? Run some ads, take reservations and money, give keys to the guests, find a housekeeper and do it all again. But a day in the life looks little like that. Read more

Lodging Update December 31st, 2018

By Wm. May
Published: 12/24/18 Topics: Vacation Rentals, Vortex Managers Comments: -

DO YOU WANT THE MONEY? If getting the money is not your goal, you may find even the smallest aspects of landlording might make you uncomfortable Read more

Lodging Update November 30th, 2018

By Wm. May
Published: 12/24/18 Topics: Advertising, Dynamic Pricing, Government, Online Travel Agents (OTAs) Comments: -

Yes, in this industry it really is always something. Something unexpected, something unknown, something new.. REGUATIONS - After decades of operating alternative lodging for guests, cites and towns have begun to restrict, regulate and even prohibit vacation rentals osensibly because they take away affordable housing. It is silly to think that people with expensive second homes are going to rent them out long term for low rates. Its always something out of the blue.. Read more

Lodging Update October 31st, 2018

By Wm. May
Published: 12/23/18 Topics: Advertising Comments: -

Why would Budweiser Beer buy a half dozen ads in the Super Bowl broadcast for about $5 million dollars each? Most viewers watch the entire game, wouldn't just one ad be enough? Is Budweiser stupid? Read more

Lodging Update September 30th 2018

By Wm. May
Published: 12/23/18 Topics: Education, Employment, People, Reputation Comments: -

Today's world is full of negativity, aspersions, and personal attacks. This is nothing new. There have always been negative people but there has also always been some people, a smaller number, who always manage to remain positive. Read more

Lodging Update August 31st 2018

By Wm. May
Published: 12/23/18 Topics: Comments: -

Some call it "Dynamic Pricing." Uber calls it "Surge" pricing, Disney World calls it "Crowd" pricing and supermarkets just call it a plain old sale. Read more

Lodging Update June 30th 2018

By Wm, May
Published: 09/27/18 Topics: Comments: -

With the sun beating down, it's time to repeat some of the funny, wacky, crazy and just plain perplexing things we hear in the lodging industry. (We make none of this up.) Read more

Lodging Update July 31st 2018

By Wm,May
Published: 07/31/18 Topics: Comments: -

Tiny things make all the difference in any endeavor. Here is minutiae about vacation rentaling - How we do it and why our way is better. Read more

Lodging Update May 31st 2018

By Wm, May
Published: 05/31/18 Topics: Comments: -

This is a story of a vendor gone bad or, more accurately, that started badly. The industry news is filled with companies (usually start-ups) with new products all claiming to be the next big thing for vacation rental managers and owners. Read more

Lodging Update April 30th 2018

By Wm. May
Published: 04/30/18 Topics: Comments: -

Creativity is a word that everyone throws around yet most people don't understand nor do many people master it. Read more

Lodging Update March 31st, 2018

By Wm. May
Published: 03/31/18 Topics: Comments: -

Some owners want full-service from their vacation rental manager - to provide global advertising, attentive reservations, hospitality grade housekeeping, careful maintenance and guest services. Other owners really only want help with on-site services while others just need extra bookings for maximum income. Read more

1 2 3 4

DETAILS: We work to keep this information up to date, but details do change from time to time based on circumstances, often on short notice, and sometimes beyond our control. To verify any answer or other information you may need, please call or email us anytime. Allow a reasonable amount of time for response. Only legitimate inquiries will be answered.