We want to keep you posted and publish occasional newsletters that can include news, information, opinions and data. Read everything we know.

Lodging Update October 13th, 2014

By William May
Published: 10/15/14 Topics: Comments:

Hooray, Hooray. October is official "Deep Cleaning & Property Survey" month. More about that below.

We are gearing up for Fall and Holiday bookings. In Leavenworth we're going through Oktoberfest or, as some call it, Oktober Crush.

At the beaches, Clam Dig seasons have been announced, just in time for guests to track in all the possible sand they can. At the mountains skiers are praying for snow.

Response to this week's Insider is mandatory, or you will be charge $1,000 per week to get them. (Just click on your hand email "Reply" button.)


William May

Vortex Organization



Deep Cleans & Surveys - Attached are two forms that are to be filled out for every home you work on. Reach the Deep Clean checklist carefully indicating what needs to be done. The Survey is your wish list of fixes, improvements and updates you would love to have the owners do (include a price for anything you can do.)

Then fax or scan/email those off to Seattle. We will send them out to owners with a letter to get approval. After which you can start working.

>>> Please get these done within a week so we can schedule this week during the slower times.

Inspections - Now when we travel we do inspections of every unit. Most are good, but some need extra work. If you get a written inspection, take quick action and respond right away.

Talk More - Changes are inevitable. Schedules change. New issues arise. All of it is 100% manageable if - and only if - we communicate.

If you are scheduled to do something there are only two options (1) Do it and on time or (2) let people know well in advance if you can not do it. Voicemails don't count. Email's and texting don't count. You must communicate by phone or in person. You must try diligently to reach the person.

Getting Fired - Being in a service business property owners hold us highly accountable. They don't understand when we don't talk with each other. If you have a problem telephone the other person repeatedly to collaborate.

Start a new habit today - meet deadlines, or confer very very closely with the person who is counting on you. If the task is yours, the responsibility for reporting or getting approval for a deadline is yours.

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Rush your answers to me. First winner gets a stress free year.

(1) When we post electronic payments to you, who determines when it gets into your account?

(2) When a member is late turning in weekly requests, how long is payment delayed?

(3) When there is a holiday, when should payroll and member payments be expected?

(4) Do you know your logon and password?

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(1) What is a "Check Up Clean?" Going to a unit just to make sure its clean.

(2) What is a "Freshen Clean?" During Check up if you need to dust, sweep or do quick cleaning.

(3) What is an "Out Clean?" The Normal and usual cleaning done after the guest departs.

(4) Who is on the "Clean Team?" You are. Housekeepers first of course, but everyone must inspect and report.

Read more

Author: William May – Manager, Plumbob Publishing
Blog #: 0374 – 10/15/14

Lodging Update September 22nd, 2014

By William May
Published: 09/23/14 Topics: Comments:

This issue the discussion is about sports and never dropping the ball. Plus introducing our purchasing department, touching work just once. Then look to see if you won last week's quiz. Read more

Lodging Update September 1st, 2014

By William May
Published: 09/01/14 Topics: Comments:

Little word habits make a big difference. Here are some to avoid - Be upbeat, too busy, no services, banning pronouns. Plus in this issue - about Web ads. And did you take the quiz? Read more

Lodging Update August 25th, 2014

By William May
Published: 08/26/14 Topics: Comments:

Periodic updates for August 2014 Read more

Lodging Update May 18th, 2014

By William May
Published: 05/20/14 Topics: Comments:

In your high school, were there those mean folks who gossiped about everyone? It is a disease born of envy and inferiority. Well adjusted humans, discuss the world at large, business, the arts and other fun stuff. Read more

Lodging Update May 12th, 2014

By William May
Published: 05/12/14 Topics: Comments:

Mea culpa. The Insider newsletters have fallen behind but maybe that's good news. Reservations are busy, new inventory is in the pipeline. Of biggest news - Mobile websites have now been going on line. Look below. Read more

Lodging Update April 1st, 2014

By William May
Published: 04/05/14 Topics: Comments:

Read more

Lodging Update March 10th, 2014

By William May
Published: 03/10/14 Topics: Comments:

Hear it here first - the top complaint of the year. Our Board Meeting, Clean reminders and Guest Books. Pop quiz and upcoming important meetings. Read more

Lodging Update February 17th, 2014

By William May
Published: 02/16/14 Topics: Comments:

Pop Quiz winner, Cool new online cleaning system for managers and housekeepers. Joseph Romain profile, and another test of industry jargon. Read more

Lodging Update February 13th, 2014

By William May
Published: 02/13/14 Topics: Comments:

Member proilfes for Deresa Norman, Guest Books, Welcome Books, Pop Quiz and Class Dates. What could be more fun,. Read more

Lodging Update February 3rd, 2014

By William May
Published: 02/03/14 Topics: Comments:

In this month's treasure filled Insider newsletter - 2014 Vortex College training dates. WA state managers meeting dates, Warning about Food & Condiments in Units. Manager backup person. How Clean is Clean Enough - Flyer. New Fluid Width Websites and - here come the mobiles. Read more

Lodging Update January 27th, 2014

By William May
Published: 01/27/14 Topics: Comments:

Its Seattle Superbow week edition of the Vortex Insider. Crazy here. But business as usual for our hard working reservation staff, even on Sunday. In this edition other news and super stuff too. Read more

Lodging Update January 20th, 2014

By William May
Published: 01/22/14 Topics: Comments:

Ryan, Matt & Emmalee join us as we learn about guest behavior, refunds and how guests are learning how to rip off lodging providers. Read more

Lodging Update January 6th, 2014

By William May
Published: 01/06/14 Topics: Comments:

In the new year waiting for now, changing batteries, property maintenance limits and now is time to increase inventory. Read more

DETAILS: We work to keep this information up to date, but details do change from time to time based on circumstances, often on short notice, and sometimes beyond our control. To verify any answer or other information you may need, please call or email us anytime. Allow a reasonable amount of time for response. Only legitimate inquiries will be answered.